Returns Policy
Our goal is to produce high quality coffee that you enjoy coupled with a great customer service experience. Please never hesitate to initiate a return or provide feedback. we CANNOT be successful without your support and your opinion matters. We now you have endless options for obtaining coffee and we don't take it lightly that you have given us a chance. —Dante Williams, Owner/Roaster
You may return items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.